Not done yet :-)

I was away for quite some time and did not post anything. But I am back and I intend to cover a less controversial topic this time.

The topic this time would give you a peak in to the different parameters that I am considering while devising support offerings. These offerings are intended to be like an additional package that a sales guy can use while striking a deal and make support a revenue point. This also benefits the customer as they get to choose a support offering that suits their business needs better. Above all this affects the support team the most as it has to prepare itself for the different customer needs and it is a contractual obligation now.

More about it in my new post.

For those who are interested : I have now moved to Chicago and am a Senior Consultant. I did manage my first ever promotion :-).